GOODS POLICY

1. International Shipping & Delivery Coverage

1.1 Eligible Regions: EASY MARKET provides international cross-border shipping services to designated western destinations, including the United States, Canada, the United Kingdom, European Union (EU) member states, Australia, and New Zealand.

1.2 Logistics Exclusions: International delivery is strictly unavailable to P.O. Boxes, APO/FPO/DPO military addresses, logistics forwarding centers, or remote/inaccessible territories lacking standard commercial courier access.

1.3 Delivery Addresses: Services apply exclusively to verified, accessible residential and commercial physical addresses. Customers must ensure that all address entries, contact telephone numbers, and recipient names are precise and up to date.

1.4 Restricted Facilities: Direct point-to-point delivery is not provided to secured government facilities, military operational zones, or high-security institutions. Deliveries to such locations will be completed at the perimeter reception or designated external mailroom.

1.5 Fulfillment Partner Alignment: Cross-border logistics are fulfilled via international third-party logistics partners (including DHL, FedEx, UPS, and EMS Speedpost). Fulfillment operations are governed by carrier operating guidelines and regional transit conditions.

2. Shipping Fees, Customs & Import Duties

2.1 Standard International Shipping Rates: Orders below the free shipping threshold are subject to a baseline international flat-rate shipping fee, explicitly calculated and displayed at checkout based on destination country and total parcel weight.

2.2 Free Shipping Threshold: Orders reaching a net order total (excluding digital services and after applying all discounts/promotional codes) of USD $60 / EUR $55 / GBP $45 qualify for one-time standard international free shipping.

2.3 Heavy or Oversized Surcharges: Exceptionally heavy or large-volume items are excluded from standard baseline tariffs and free shipping thresholds. Applicable regional freight surcharges will be calculated transparently at checkout.

2.4 Import Duties, Taxes & Customs Clearance (DDU & IOSS):

Standard Shipping Basis (DDU): Unless stated otherwise or processed via an automated tax collection system at checkout, international shipments operate on a Delivery Duty Unpaid (DDU) basis. The recipient is solely responsible for paying all applicable import duties, customs clearance tariffs, Value Added Tax (VAT), Goods and Services Tax (GST), or local consumption taxes imposed by destination customs authorities.

EU / UK Import VAT (IOSS / OSS): Where applicable at checkout, EASY MARKET may collect EU/UK VAT directly on qualified low-value consignments under the Import One-Stop Shop (IOSS) framework, simplifying customs clearance upon import into EU member states and the UK.

 

3. Processing & Delivery Timeframes

3.1 Dispatch & Transit Schedule: Upon payment validation, orders are processed and handed over to logistics partners within 2 to 4 business days. Standard international transit typically requires 7 to 14 business days, subject to regional customs clearance workflows.

3.2 Delivery Days: Carrier deliveries follow the standard working calendar of the destination country (typically Monday through Friday, excluding local statutory public holidays).

3.3 Force Majeure & External Delays: Delivery timeframes are estimates and may be affected by customs inspections, severe weather events, flight disruptions, labor disputes, or statutory border holds beyond reasonable commercial control.

3.4 Non-Receipt Support Protocol: If an international shipment has not been delivered within 21 calendar days of order confirmation, customers should contact Customer Support at cs@easy-market.shop. Our team will initiate an official carrier trace during business hours (Monday to Friday, 9:30 AM – 6:00 PM HKT).

4. Age Restrictions & Courier Verification

Shipments containing age-restricted merchandise (e.g., alcoholic beverages) require the recipient to be of legal purchasing age under local destination laws. Couriers reserve the statutory right to request official government-issued photo identification prior to releasing the parcel.

5. Order Modifications & Cancellations

To ensure rapid dispatch, order fulfillment is automated upon payment confirmation. Modification or cancellation requests must be submitted via cs@easy-market.shop within 24 hours of purchase. Once dispatch documentation has been processed or handed over to carriers, orders cannot be canceled prior to initial delivery.

6. Stock Availability & Backorders

6.1 Partial Availability: If an item in a multi-item order is temporarily out of stock, remaining items will be dispatched on schedule. A full refund for the unavailable item will be initiated within 5 business days to the original payment method.

6.2 Threshold Adjustments: If a partial stock outage reduces the net order value below the free shipping threshold, free standard shipping will remain honored for the dispatched portion of the order.

7. Returns, Cancellations & Refund Policy

7.1 Statutory Right of Withdrawal for EU & UK Consumers:
In compliance with the European Union Consumer Rights Directive (Directive 2011/83/EU) and the UK Consumer Contracts Regulations 2013, consumers residing in the European Union (EU) or the United Kingdom (UK) have the unconditional legal right to withdraw from or cancel their contract within 14 calendar days without providing any reason.

Withdrawal Window: The 14-day withdrawal period expires 14 calendar days from the day the consumer (or a designated third party other than the carrier) acquires physical possession of the goods.

No Restocking Penalty: For EU and UK statutory cancellations, no restocking, administrative, or penalty fees will be deducted. EASY MARKET will refund the full product purchase price plus standard initial shipping charges.

Direct Return Shipping Costs: Unless goods are defective or non-conforming, the consumer is responsible for direct return shipping costs back to our operational facility.

7.2 Non-EU / International Discretionary Returns: For customers outside the EU and UK, discretionary return requests (change-of-mind) must be submitted within 7 calendar days of receipt. Products must be unused, in pristine original condition, with intact tags and full original packaging. A reasonable restocking and handling fee of up to 15% of the item

retail price may apply to cover administrative costs.

7.3 Defective, Damaged, or Non-Conforming Goods (Global & Legal Guarantee):

• Under applicable statutory consumer laws (including EU Legal Guarantee of Conformity), if merchandise arrives damaged, defective, or structurally non-conforming, customers must notify Customer Support at cs@easy-market.shop within a reasonable timeframe (preferably within 48 to 72 hours of receipt) with photo or video evidence.

• Upon verification, EASY MARKET will provide a complete free replacement or full refund including all original and return shipping charges.

7.4 Non-Returnable Items: In accordance with statutory hygiene and health protection exceptions, returns are strictly excluded for unsealed personal hygiene items (including underwear and personal care goods), customized products, or items damaged due to customer misuse.

7.5 Return Procedure:

1. Submit a formal return authorization request to cs@easy-market.shop specifying Order ID and reason.

2. Upon issuing a Return Merchandise Authorization (RMA) number and address, securely package and dispatch items via a trackable shipping method.

3. Refunds are processed within 7 to 14 business days following receipt and quality inspection at our facility.

8. Carrier Liabilities & Risk Transfer

In full compliance with mandatory consumer protection standards, risk of damage to or loss of products passes to the consumer upon physical delivery to the consumer, a designated proxy, or a safe delivery location authorized directly by the recipient. EASY MARKET is not liable for theft or damage occurring after physical delivery confirmation by the carrier at the designated address.